Return Policy

If you change your mind about any items purchased you can return them to us within 14 days of the parcel being delivered to you, provided:

1.the items are unworn and unwashed;

2.if shoes, the items are unworn and show no signs of wear;

3.the items have all adoringdress tags attached.

4.you take good care to avoid the transfer of make-up

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

1.14 days after the day we receive the items back from you; or

2.(if earlier) 14 days after the day you provide evidence that you have returned the goods.

General Return Policies

1. Contact adoringdress.co.uk Customer Service Email([email protected]) to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.

3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

Specific Policies for Our Dresses

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.

Cancellation Policy

- Unpaid orders will be cancelled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

- Orders cancelled within 6 hours of payment confirmation will be eligible for a full refund.

- Orders cancelled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 90% of the product purchase price, in order to cover the material cost.

- Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost and necessary labor cost.

- Orders cancelled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of dress purchased price at most)  consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

- Orders that are not paid within 72 hours will be canceled automatically by our system.

If you would like to cancel your order, please click Contact Us to proceed.

Returning For Replacement or Refund

Your satisfaction is of utmost importance to the adoringdress.co.uk Team. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Return Process

1. Submit a return request to [email protected] for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

Please note that returns will not be accepted without prior approval from adoringdress.co.uk Customer Service.

2. Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the custom fee that might caused.

3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.

Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.